FAQs

Frequently asked questions

Find quick answers to the most common questions about our services, scheduling, and policies.

Pricing depends on the size of your home, type of service, and any special requests. Contact us for a personalized quote.

Larger homes or additional services may incur extra charges. We will provide a full breakdown during the booking process.

We charge based on your home size (sqft), type of service, and estimated completion time. Your estimate includes the total cost and estimated completion time, with all supplies provided. If additional time is needed beyond the estimate, we'll notify you first

We offer standard cleaning, deep cleaning, move-in/move-out cleaning, commercial cleaning, post-construction cleaning, and more. Check our services page for a full list.

Yes, we specialize in Airbnb and vacation rental cleaning. Contact us to set up recurring services.

Yes, our move-in/move-out cleanings are designed to make transitions smooth and stress-free by thoroughly cleaning your new or old home.

Our spring cleaning includes deep cleaning tasks such as washing windows, scrubbing baseboards, cleaning out cabinets, and more. It’s a great way to refresh your home!

We recommend deep cleaning every 3-6 months, depending on your lifestyle and home conditions.

We clean the inside of windows as part of our deep cleaning package.

We do not clean biohazards, mold, or hazardous materials. Additionally, we do not clean high or dangerous places without proper equipment.

Yes, we can handle homes that need extensive cleaning, but we request that you inform us in advance so we can allocate the necessary time and resources.

You can book a cleaning service by visiting our website, giving us a call at 629 245 5257, or sending an email to sales@karitascleaningservice.com.

We make the process simple and easy

Yes, we offer both one-time cleaning and recurring services. You can choose the frequency that best fits your needs.

We recommend booking at least a week in advance to ensure availability, but we do our best to accommodate last-minute requests when possible.

Yes, we offer weekend cleanings. However, holiday availability may be limited, so please book in advance.

You can reschedule or cancel your appointment by contacting us at least 48 hours in advance. Cancellations made within 48 hours of the appointment may incur a fee.

Yes, cancellations within 48 hours of your scheduled appointment may be subject to a fee to cover the allocated time slot.

You can contact us by phone, email, or through our website’s contact form. We’re here to assist you!

The time required depends on the size of your home and the type of cleaning service you choose. On average, a standard cleaning for a typical home takes around 2-4 hours .

No, you do not need to be home. Many of our clients prefer to provide us with access details so they can return to a freshly cleaned home. However, you are welcome to stay if you prefer.

Yes, if you’ve been satisfied with a particular cleaner, we will do our best to accommodate your request for future cleanings.

Yes, we provide both residential and commercial cleaning services. Contact us for details about our commercial packages.

We may be able to accommodate same-day or emergency cleanings depending on availability. Please call us directly to inquire.

Yes, there is a minimum of 48 hours for all bookings to ensure thorough service.

Absolutely! You can book a cleaning as a gift, or purchase a gift card for them to use at their convenience.

Our standard cleaning includes dusting, vacuuming, mopping, kitchen and bathroom cleaning, and general tidying up of living areas. We focus on all common surfaces and high-traffic areas. For a full list, visit the regular cleaning services page.

Deep cleaning includes all the tasks in standard cleaning, plus additional attention to detail, such as cleaning behind appliances, scrubbing grout, dusting vents, baseboards, and other thorough tasks. You can check out the full list here: regular cleaning or deep cleaning

Yes, we bring our own high-quality cleaning supplies and equipment. If you prefer us to use specific products, just let us know!

We use specialized products designed for specific surfaces, such as hardwood, tile, granite, stainless steel, and more, ensuring the best results without damage.

Our cleaners will move light furniture when needed. However, for safety reasons, we do not move heavy items like sofas, beds, or large cabinets.

Yes, if you have specific products you’d like us to use, you’re welcome to provide them. Just let us know ahead of time.

We recommend picking up personal items and clutter to allow our cleaners to focus on deep cleaning. If there are special instructions, please let us know in advance.

Our standard services do not include dishes, laundry, or detailed organizing, but we can arrange these tasks upon request for an additional fee.

Yes, we are happy to clean homes with pets. There may be an extra charge depending on the extent of pet hair or specific needs.

Our cleaners are trained to be careful around fragile items. We ask clients to secure or store any particularly delicate or valuable items to prevent accidental damage.

Yes, you can leave specific instructions during booking. We are happy to accommodate your preferences.

Yes, we provide post-construction cleaning to handle dust, debris, and other residues left after renovations.

We do not remove stains from carpets. Our service is limited to professional vacuuming to remove dust and surface debris.

We take great care during our cleaning services, but if an accident occurs, please inform us immediately. We are fully insured and will address any concerns promptly.

Yes, we clean blinds! However, if the blinds are the thin, delicate type, we do not clean them due to the high risk of breakage. This is outlined in our contract, and we cannot take responsibility for any damage to these types of blinds. If you have any questions about this, feel free to ask!